As COVID-19 Continues To Evolve,

We Are Here To Help.

The continued spread of COVID-19 has forced communities, businesses and governments to adjust to an ever-changing reality. No industry has been more affected by this virus than the hospitality industry. We want to ensure that whether you own a motel, hotel or pub our service centre is available to answer any questions that you may have.

Our Service Teams

We have taken measures to ensure that all our staff have the necessary tools available to continue to provide you with excellent service during this period of uncertainty. We are confident that these measures will allow us to carry on our normal business operations during our regular office hours of 8:00 am to 5:00 pm Central Standard Time, Monday to Friday.

Commercial Service Team

Employee Benefits Service Team

Commercial Claims

If you require property and casualty claims service from anywhere in Canada, call our Insurance Advisors at 1-800-665-8990. Our regular business hours are 8:00 am to 5:00 pm Central Standard Time, Monday through Friday. For after-hours emergency situations, follow the prompts and you will be connected to a on-call claims examiner.

Make a Claim

Frequently Asked Questions


What support is available for Canadian businesses?

The Government of Canada has announced a variety of supports for Canadian businesses that have been impacted by the ongoing COVID-19 pandemic. To learn more about these support initiatives available please visit: 



Risk Management Resources


Return to Operations Checklist - Lodging


Return to Operations Checklist - Beverage Program

Non-Operational Properties

Cyber Security & Working Remotely

COVID-19 Phishing Emails

Employee Benefits During COVID-19